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clean.io is looking for a Client Partnership Manager to join a dynamic  team driving the future success for our core anti-malvertising product.  You will work strategically to maximize our client’s protection in real time, while focusing on the value our customers see from us. Our technology is critical to our clients; as a core member of this team, your job is to ensure flawless customer service, with empathetic engagement, technical savviness, and deep product knowledge. 

Your exceptional organizational skills allow you to keep many balls in the air at the same time. You will be responsible for managing the day to day relationships with your accounts and are the voice of the customer in our organization, and the voice of Clean to the customer.

Responsibilities Include But Are Not Limited To:

  • Expand and develop client relationships to build and maintain deep-level partnerships
  • Monitor performance across all assigned customers
  • Provide ongoing customer support levels and service
  • Focus on client retention, growth, renewal and satisfaction
  • Work closely with Sales, Tech Support, Engineering & Product team members, ensuring excellence in implementation of all processes and workflows that touch clients
  • Learn Customer’s use cases and proactively collect feedback on product and service design

About You:

We are looking for bright, enthusiastic problem solvers. People who love a challenge, constantly evaluate and question, and above all, love to ship a product that solves real problems. A successful candidate should be able to demonstrate some of the below:

  • Proficiency in project management skill sets
  • Self starter to follow, optimize and create process
  • Prioritizes follow through, transparency and accountability with attention to detail
  • Strong presentation and communication  aptitude, external and internal customer satisfaction management
  • Ability to manage and motivate team to deliver on goals
  • Ability to understand and interpret customer needs and partner with product and engineering team to develop solutions
  • Optimistic with a strong sense of humor

Build something with your own hands:

  • Be apart of a passionate team who values and actions on your opinions – no matter how big or small the idea
  • Hands on experience to learn from the top minds in the industry
  • This is a fast pace environment that can be exciting and challenging, however there is always a team behind your back

Growth Opportunities:

  • Experience doesn’t matter to this team, whether you are a new graduate out of college or have 15 years of experience, being apart of this team will give you the experience and opportunities to help accelerate your career
  • Want to be a leader? We will give you the opportunity to become one. Our company is growing fast and we prefer to promote from within giving you greater opportunities to move up the ladder in shorter time frames vs large corporate companies which can take years to get you where you want to be

Work Hard Play Hard:

  • You spend most of the day with your coworkers. We want work to be a fun environment for you, and for you to enjoy coming in each and every day
  • We have a great space in the Natty Boh Tower (Canton – Baltimore) located within walking distance to restaurants and bars
  • We promote a culture of fun – with constant work happy hours, unlimited paid time off, and team building trips

The Perks:

  • Stock Options
  • 401(k) Plan
  • Unlimited PTO – we know stuff comes up
  • Free benefits (health, vision, and dental)
  • Monthly work happy hours… but also plenty of drinks in the fridge!
  • Pong tournaments – with a trophy
  • Unlimited snacks and great SWAG
Job Category: Management
Job Type: Full Time
Job Location: Baltimore

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